As soon as you place your order, the website gives you the shipping costs to your country
Carta Carta shop policy is to satisfy the customer so we will process the order as soon as possible and that is 24-48 hours excluding weekends.
Sure! As soon as we deliver your parcel to the courier GLS, you will receive an email with the tracking link at the registration email.
If you wish to cancel an order you must do it within 24 hours, by sending an email to email@example.com specifying your order number. You will receive as soon as possible all information via email and relative provisions for any refund.
You can send the articles directly to our office with a completed return form and we will contact you as soon as it arrives. For further information, please refer to our return policy by clicking here or contact us at firstname.lastname@example.org
We accept all credit cards through the Paypal and Advance Bank Transfer.
You’re welcome to take the items into any of our retail store, where our team members will be able to help you with an exchange, credit note or refund. Alternatively, you can post the items directly to our Head Office with a completed Return Form and we will contact you as soon as it arrives. For more information, please refer to our Refunds and Exchanges page or contact us at email@example.com
Please contact us at firstname.lastname@example.org providing photos and proof of purchase, and our team would love to assist further.
From time to time,
you may experience difficulties out of our control, and we understand this can
be a little frustrating when you’re eager for some cartacarta love! We
recommend the following tips:
• Clear your cache and any cookies from your browser.
• Try a different web browser - using Google Chrome or Mozilla Firefox are the easiest to browse and shop on most websites, including ours.
• Log in/log out of your account again.
• Try using a different device (sometimes using a desktop may help).
If you continue to experience any issues, please don’t hesitate to contact us at email@example.com and we will find an alternative solution to help you place your order online.
Cannot find your question?
send us a mail firstname.lastname@example.org, we will be happy to help you!