frequent asked questions

As soon as you place your order, the website gives you the shipping costs to your country

Carta Carta shop  policy is to satisfy the customer so we will process the order as soon as possible and that is 24-48 hours excluding weekends.

Sure! As soon as we deliver your parcel to the courier GLS, you will receive an email with the tracking link at the registration email.

If you wish to cancel an order you must do it within 24 hours, by sending an email to ordini@cartacarta.it specifying your order number. You will receive as soon as possible all information via email and relative provisions for any refund.

You can send the articles directly to our office with a completed return form and we will contact you as soon as it arrives. For further information, please refer to our return policy by clicking here or contact us at ordini@cartacarta.it

We accept all credit cards through the Paypal and  Advance Bank Transfer.

We aim to process and pack your order as fast as possible which means we're unable to make any changes once you've placed an order.
However, you may be able to cancel your order and place a new one instead  Please contact hello@cartacarta.it and we'd love to see how we
can help.

We understand that sometimes you may want to add more goodies to your order, however once an order is submitted, we’re unable to change it – even if it’s still processing. If you’d like to purchase more items, we recommend placing a separate order.

You’re welcome to take the items into any of our retail store, where our team members will be able to help you with an exchange, credit note or refund. Alternatively, you can post the items directly to our Head Office with a completed Return Form and we will contact you as soon as it arrives. For more information, please refer to our Refunds and Exchanges page or contact us at hello@cartacarta.it

Please  contact us at hello@cartacarta.it providing photos and proof of purchase, and our team would love to assist further.

From time to time,
you may experience difficulties out of our control, and we understand this can
be a little frustrating when you’re eager for some cartacarta love! We
recommend the following tips:

• Clear your cache and any cookies from your browser.
• Try a different web browser - using Google Chrome or Mozilla Firefox are the easiest to browse and shop on most websites, including ours.
• Log in/log out of your account again.
• Try using a different device (sometimes using a desktop may help).

If you continue to experience any issues, please don’t hesitate to contact us at hello@cartacarta.it and we will find an alternative solution to help you place your order online.